Privacy Policy
Effective Date: December 13, 2025
Last Updated: December 13, 2025
A La Istanbul (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable Canadian federal and Ontario provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
By using our website, services, or by communicating with us electronically, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a) Information You Provide Voluntarily
- Name
- Email address
- Phone number
- Reservation details
- Online ordering information
- Gift card purchases
- Marketing preferences
- Any information you submit through contact forms or QR-code ordering systems
b) Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Date and time of visits
- Referral sources
This data is collected using cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We use personal information for the following purposes:
- To process reservations, online orders, and gift card purchases
- To respond to inquiries and customer service requests
- To send transactional communications (order confirmations, reservation details)
- To send marketing communications (email and/or SMS), only where consent has been provided
- To improve our website, services, and customer experience
- To comply with legal and regulatory requirements
3. Marketing Communications (Email & SMS)
In compliance with CASL, we will only send you marketing communications if:
- You have expressly consented, or
- You have an existing business relationship with us as permitted by law
Consent Details
By opting in, you agree that:
- You may receive promotional emails and/or text messages
- Messages may include updates, offers, events, and announcements
- Consent is not a condition of purchase
Opt-Out
You may withdraw consent at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS messages
- Contacting us directly (see Section 10)
Message and data rates may apply for SMS messages depending on your carrier.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage patterns
- Support marketing and analytics tools (e.g., Google Analytics)
You may disable cookies through your browser settings; however, some site functionality may be affected.
5. Third-Party Services
We may use trusted third-party service providers to operate our business, including:
- Online ordering platforms
- Reservation systems
- Email and SMS communication services
- Payment processors
- Website analytics tools
These providers are only given access to information necessary to perform their services and are required to protect your information in accordance with applicable laws.
6. Payment Information
We do not store credit card or full payment information on our servers.
Payments are processed securely through third-party payment processors that comply with industry security standards (e.g., PCI-DSS).
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, accounting, or regulatory requirements
When no longer required, information is securely deleted or anonymized.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
No method of transmission over the Internet is 100% secure; however, we strive to use commercially acceptable safeguards.
9. Your Rights
Under Canadian privacy laws, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent (subject to legal or contractual restrictions)
- Ask questions about our privacy practices
Requests may require identity verification.
10. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
A La Istanbul
📍 Ottawa, Ontario, Canada
📧 Email: info@alaistanbul.ca
📞 Phone: 613-562-0888
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
12. Governing Law
This Privacy Policy is governed by the laws of Canada and the Province of Ontario, without regard to conflict of law principles.
